Technical and telephone support provided by our Service Team
FENWICK’s technical team has received training from manufacturers, ensuring expertise, efficiency, and continuous skill development.
In addition to on-site support, we also offer assistance by phone and email, Monday through Friday, from 8:30 a.m. to 5:30 p.m.
The technical team consists of 25 people who work directly at our customers’ sites. The FENWICK Group also has two workshops dedicated to the maintenance of FUJI placement heads. These are managed by specialized technicians who have received in-depth training directly in Japan.
We also support our customers by offering software training at our facilities.
In addition, we offer testing and maintenance services for SMT production equipment.
Response Times
We are able to respond to service requests within 24 hours.
We support our clients at every stage of the acquisition process
1. Technical evaluation to identify the most suitable solution
In the initial phase, we analyze your specific needs. We identify the type of product and the quantities to be produced, then evaluate the equipment and technologies (THT, SMD, SMT) best suited to your needs.
2. Production simulation using specialized tools
Based on the information gathered and discussed with you, we study and analyze the data to perform a production simulation using our SMT equipment and machines designed for electronic circuit board assembly.
3. Detailed investment plan
We develop a specific investment plan tailored to your needs.
4. Production launch and training
We handle the on-site installation of the equipment and provide comprehensive training on its use.
5. Support for Optimal Use of the Equipment
We support you both during the installation phase and after commissioning, as part of our after-sales service.
Prompt Availability of Replacement Parts
Our import-export department dedicated to spare parts responds quickly to our customers’ needs and manages all aspects of procurement, shipping, and delivery of equipment.
Responsive and efficient, FENWICK’s spare parts department offers its customers professional and expert support, working closely with the technical and sales teams.
We are available Monday through Friday, from 8:30 a.m. to 5:30 p.m.
Lead Times:
We maintain a stock of spare parts that allows us to fulfill urgent requests—particularly in the event of machine downtime—within a short timeframe.
We also rely on a European network to further improve our responsiveness in emergencies.
Consulting, Expertise, and Client Support
Consulting, Expertise, and Client Support
Our experience enables us to provide the market with in-depth expertise in our field.
Thanks to the technical skills we’ve acquired in the field, we’re able to provide advice, information, and solutions tailored to our customers’ needs.
We offer purchasing support and technical advice to develop customized solutions. Our specialists guide you throughout the purchasing process by providing detailed information about our products, particularly SMT machines designed for electronic circuit board assembly.
FENWICK Training Center
We offer specialized training on the use of machinery and software for electronic circuit board assembly.
Our services include, in particular:
- Training at our facilities or directly at your site
- Customized training tailored to each client’s specific needs.
We are Qualiopi-certified.
Contact us for more information.
Our team is here to provide you with more information about our products, services, and solutions.
